FAQ

What are postage and packaging costs?

P&P is calculated as follows:

T-Shirts

Postage Zone

Price £GBP

Additional Items (per additional item up to 4)

UK

£3.50 per item

£0.50

Europe

£4.99 per item

£0.99

Worldwide

£5.99 per item

£1.50

Australia

£6.50 per item

£1.99

 

Posters

Postage Zone

Price £GBP

Additional Items (per additional item up to 4)

UK

£3.99 per item

FREE

Europe

£5.49 per item

FREE

Worldwide

£6.99 per item

FREE

Australia

£7.50 per item

FREE

 

Calendar

Postage Zone

Price £GBP

Additional Items (per additional item up to 2)

UK

£1.99 per item

£0.50

Europe

£4.99 per item

£0.99

Worldwide

£5.99 per item

£1.50

Australia

£6.50 per item

£1.99

 

Why is postage different for t-shirts, posters and calendars?

We’re trying to be as fair and transparent as possible – we hate hidden postage costs.

Posters are packaged in postage tubes, and it turns out these aren’t cheap! However if you order more than one poster (per address) it will fit in the same postage tube and as the weight is negligible we don’t charge extra. 4 posters fit in one tube, 5 posters require more tubes. Similarly with t-shirts, we can get 4 t-shirts in one bag, except that t-shirts do weigh more so we have to add a bit per t-shirt. As for calendars, we can only fit two calendars in a single packet. You get the idea…

Why is Australia not considered Worldwide?

We have no idea, Royal Mail’s rules…

When will I get my stuff?

We aim to have all of our items in stock and despatched the next working day from the date of your order, (though this is always subject to availability). From the date we confirm dispatch, delivery takes around 2 working days by letter post to the UK and around 3-7 to Europe and 10 days to R.O.W. These are Royal Mail’s estimations.

If for some reason we don’t have your item in stock, we will email you to let you know. You can then decide if you want to cancel your order.

What about international orders?

For deliveries outside the UK, local taxes and import duties may be payable upon receipt of goods. Our shipping and handling rates are determined by the monetary value of the item(s) and are calculated before any taxes.

How are goods packaged?

Posters are packaged in surprisingly expensive cardboard postage tubes. Please help the planet by re-using or recycling the postage tubes. They make great swords.

T-shirts are sent in bio-degradable bags.

Oops I made a mistake. Can I cancel my order?

You can cancel your order within 7 working days, starting from the day after the day you receive the Products, by emailing shop@futurlab.co.uk. You’ll need to post the goods back to FuturLab when you receive them. We will then refund you in full for the price you paid for the Products and any applicable delivery charges you paid for.

My item is faulty!

How did that happen?! Oh dear, well please email us at shop@futurlab.co.uk, with a description of the fault and order number, (and preferably with a photo of the faulty item) and we will then refund you in full for the price you paid for the Products and any applicable delivery charges you paid for.

I don’t like it – can I return an item?

Of course, but please email us within 7 working days, starting from the day after the day you receive the Products. You will need to return the products to us in their original condition.

How to Return or Exchange

1 – All returns must be confirmed to us within 14 days by email at shop@futurlab.co.uk and we will email you a returns form.

2 – Please complete the returns form and pop in a parcel along with your goods (unused please!) and post to FuturLab at the following address:

FuturLab Limited
8th Floor, Intergen House,
65-67 Western Road,
Hove
East Sussex
UK
BN3 2JQ

We suggest you send your returns by recorded delivery post and retain proof of posting. All items are returned to us at the customer’s expense and are the customer’s responsibility until we receive them, save in respect of faulty goods where we will recompense you for any reasonable direct costs of returning the items.

3 – We will then refund the cost of the product within 30 days of receipt of returned goods.

If you have any questions which you feel should be included in this FAQ please email them to shop@futurlab.co.uk

© 2013 FuturLab™. All rights reserved  |  Privacy

Company Reg. No: 04961083

VAT Reg. No: GB 831 2213 76

Registered Address: Preston Park House, South Road, Brighton, East Sussex, BN1 6SB

 

Unfortunately, we are no longer able to ship internationally.